Conflict, a predictable result

Conflict Management Training

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Why choose Conflict, a predictable result?

More often than not, people perceive only the negative side of the conflict. For this reason, Conflict Management becomes a topic that places people from the very start in “battle” positions. In fact, conflict is a given in everyday life, both in organisational environment as well as personal life. Moreover, conflict can be a very good method of challenging people to overcome their own barriers, both professionally, as well as personally (provided that the conflict situation is very well mediated).

Who should attend this training: all people in an organization regardless of their position in the organizational structure.

Benefits: Once people will be aware of the presence of conflict in their life as a natural thing, firstly they will no longer be surprised when faced with conflict situations, and secondly they will be able to prevent and mediate more easily such a situation.

Course objectives:


Understand unanimously the definition of the concept of conflict


Are aware of the effects of conflict on organisational, as well as personal level


Are able to recognize and identify the causes of conflicts in their own organisation


Are able to identify in incipient stage the signs of a potential conflict


Know the stages to settle a conflict


Know methods to mitigate and settle conflict situations


Be able to prevent the conflict

Course topics:


- Theoretic considerations - Types and general causes that lead to conflicts

Conflict – a method of survival, or...

- The dramatic triangle - VICTIM-RESCUER-PERSECUTOR - Inner conflict vs outside conflict - Advantages and disadvantages of conflict - Knowing and understanding the needs of others - MBTI test - Debriefing - Understanding one’s own emotions - Empathy as a form to understand others

Communication – a mediation treatment

- Active listening - Feedback

A common goal

- How to win the others’ trust? - I am confident you are confident

Identification - Prevention - Mediation

- Be aware of the conflict situation - Inform that the situation tends to become a conflict - Focus on the solution, not on the guilty party - Ask a mediator’s help (if applicable) - Make sure that the situation will not repeat itself.

Action Plan

- Developing a personal and team plan in order to acquire good conflict management - Identifying people who might help you carry out the plan.

Course schedule:

09:00 – 09:30 – Welcome Coffee

09:30 – 10:45 – Training

10:45 – 11:00 – Coffee Break

11:00 – 13:00 – Training

13:00 - 14:00 - Lunch Break

14:00 – 15:45 – Training

15:45 – 16:00 – Coffee Break

16:00 – 17:00 – Training

17:00 – 17:30 – Resume

Methods used in the course:

- Exercises and case studies

- Each theory illustration

- Experiential methods

- Assignments and exercises

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Andrei Vacaru

" Creativitatea nu se masoara, se admira." –Andrei Vacaru Progresul s-a nascut din cele mai nebunesti idei. Creatorii au fost , in primul rand, curajosi. Sa fii creativ inseamna nu doar sa ai curajul de a incerca ceva nou ci si de a face asta cand toata lumea in jurul tau iti spune ca nu are sens. Pana si Pamantul a inceput sa se invarta in jurul Soarelui…mai intai in imaginatia unui "eretic"...

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Articol training


Conflict, a predictable result


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Articol training


Cristian Francu

Cristian este absolvent al Academiei de Studii Economice din Bucuresti. Desi are o diploma de economist, ii place sa se prezinte si ca arhitect... de poduri intre oameni. Se considera un adevarat "problem solver" si considera ca uneori e mai usor sa intelegi si sa rezolvi problemele altora, decat pe ale tale. Probabil fiindca in problemele tale esti de multe ori prea implicat (afectiv, emotiona...

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Our clients' opinions:

Mi-ar fi placut sa nu se termine atat de repede. Andrei are talentul de a te pune in situatii in care ai mai fost fara sa-ti dai seama si te face sa fii sincer cu tine. Se pricepe la oameni si ii place ceea ce face, so I never gets boring.

- Alexandra, Accenture

It was an experience that will help me take a better look at myself, first.

- Anda Voicu, Fuchs

Multumim pentru multele elemente ale cursului ce ne-au dat de gandit si ne-au provocat. Am asteptat cu interes fiecare sesiune!

- Elena, Accenture

This training helps me face the situation of imminent conflict, how to cope with itand most importantly, how to get out of it.

- Florin Ciobanu, Autoliv

The Conflict management training gave me a new perspective and a new and very detailed info about myself. It was a life lesson.

- Cristian Creiniceanu, Mahle

Super training! Super trainer! Super materiale de lucru si multe solutii gasite pentru a rezolva un conflict.

- Cristina, Accenture

It was an interesting experience, I was able to identify certain points that can definitely be used in daily professional activity ... but also personal.

- Sergiu Carabet,

Recomand acest training tuturor persoanelor interesate de cunoasterea oamenilor din jur si de gestionarea/ evitarea conflictelor.

- Georgiana, Accenture

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