Customer First

Customer Care Training

ask for offer

Why choose Customer First?

The relation salesperson-client crossed beyond the borders of the product, reaching a more personal level. From a sociological standpoint, relations between people have evolved at a rampant rate but the time ever-shortening time and the more urgent and diverse needs create voids in this complex process called salesperson – buyer.

The customer service training is one of the most intelligent investments for your company. Providing your employees with “customer-centric” type training, it will result in increased loyalty from your customers, retention of employees, and strengthening of your company’s image.

Who should attend this training: managers and future managers, employees who have direct contact with the customer, supervisors

Benefits: this training is designed to develop participants’ skills and behaviors to provide excellence in customer care.

Here are the most important benefits of this training:

– A better understanding of customer care concept;

– Increase clients satisfaction and retention;

– Socio-emotional development of the employee and, thus, the team;

– Design an action plan for a more effective relationship with customers.

Course objectives:

1

Be aware of the importance of customer service

2

Be able to develop their abilities required in the customer service process

3

Know how to shorten the time needed to service the customers, by developing their listening skills and improving their interrogation techniques

4

Know methods of reducing the number of “call-backs” by improving the capacity to explain clearly the next step in a process

Course topics:

Introduction to costumer service

First impression matters

Behaviour and excellence in customer service

Excellence in Communication

Memorable experiences

Course schedule:

09:00 – 09:30 – Welcome Coffee

09:30 – 10:45 – Training

10:45 – 11:00 – Coffee Break

11:00 – 13:00 – Training

13:00 - 14:00 - Lunch Break

14:00 – 15:45 – Training

15:45 – 16:00 – Coffee Break

16:00 – 17:30 – Training

Methods used in the course:

- Exercises and case studies

- Examples for each theory

- Experiential methods

- Work topics and exercises

Articol training

Trainer

Petru Pacuraru

Petru a absolvit Academia de Studii Economice, sectiunea Managementul Afacerilor, a urmat un master in Project Management la Kenessaw State University in SUA, precum si cursul Aspen Institute – Young Leaders Program.
In urma cu peste 11 ani, Petru a inceput colaborarea cu Jim Bagnola, unul dintre cei mai cunoscuti speakeri internationali, HPDI fiind reprezentantul exclusiv al trainerului ...

read about the trainer

Our clients' opinions:

It felt a family environment, pleasant, with nice people, professionals. Thanks for everything!

- Nicoleta, Isaf

The training was very relaxed, it made me understand things that I did as habit. I've discovered how important is to manage my emotions.

- Carmen, Isaf

Let's learn together, write us!