Customer Care Training
Why choose Customer First?
The relation salesperson-client crossed beyond the borders of the product, reaching a more personal level. From a sociological standpoint, relations between people have evolved at a rampant rate but the time ever-shortening time and the more urgent and diverse needs create voids in this complex process called salesperson – buyer.
The customer service training is one of the most intelligent investments for your company. Providing your employees with “customer-centric” type training, it will result in increased loyalty from your customers, retention of employees, and strengthening of your company’s image.
Who should attend this training: managers and future managers, employees who have direct contact with the customer, supervisors
Benefits: this training is designed to develop participants’ skills and behaviors to provide excellence in customer care.
Here are the most important benefits of this training:
– A better understanding of customer care concept;
– Increase clients satisfaction and retention;
– Socio-emotional development of the employee and, thus, the team;
– Design an action plan for a more effective relationship with customers.
Be aware of the importance of customer service
Be able to develop their abilities required in the customer service process
Know how to shorten the time needed to service the customers, by developing their listening skills and improving their interrogation techniques
Know methods of reducing the number of “call-backs” by improving the capacity to explain clearly the next step in a process
Introduction to costumer service
First impression matters
Behaviour and excellence in customer service
Excellence in Communication
09:00 – 09:30 – Welcome Coffee
09:30 – 10:45 – Training
10:45 – 11:00 – Coffee Break
11:00 – 13:00 – Training
13:00 - 14:00 - Lunch Break
14:00 – 15:45 – Training
15:45 – 16:00 – Coffee Break
16:00 – 17:30 – Training
Methods used in the course:
- Exercises and case studies
- Examples for each theory
- Experiential methods
- Work topics and exercises
Petru a absolvit Academia de Studii Economice, sectiunea Managementul Afacerilor, a urmat un master in Project Management la Kenessaw State University in SUA, precum si cursul Aspen Institute – Young Leaders Program.
In urma cu peste 11 ani, Petru a inceput colaborarea cu Jim Bagnola, unul dintre cei mai cunoscuti speakeri internationali, HPDI fiind reprezentantul exclusiv al trainerului ...
Our clients' opinions:
- Nicoleta, Isaf
- Carmen, Isaf
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