Customer First

Customer Care Training

ask for offer

Why choose Customer First?

The relation salesperson-client crossed beyond the borders of the product, reaching a more personal level. From a sociological standpoint, relations between people have evolved at a rampant rate but the time ever-shortening time and the more urgent and diverse needs create voids in this complex process called salesperson – buyer.

The customer service training is one of the most intelligent investments for your company. Providing your employees with “customer-centric” type training, it will result in increased loyalty from your customers, retention of employees, and strengthening of your company’s image.

Who should attend this training: managers and future managers, employees who have direct contact with the customer, supervisors

Benefits: this training is designed to develop participants’ skills and behaviors to provide excellence in customer care.

Here are the most important benefits of this training:

– A better understanding of customer care concept;

– Increase clients satisfaction and retention;

– Socio-emotional development of the employee and, thus, the team;

– Design an action plan for a more effective relationship with customers.

Course objectives:


Be aware of the importance of customer service


Be able to develop their abilities required in the customer service process


Know how to shorten the time needed to service the customers, by developing their listening skills and improving their interrogation techniques


Know methods of reducing the number of “call-backs” by improving the capacity to explain clearly the next step in a process

Course topics:

Introduction to costumer service

First impression matters

Behaviour and excellence in customer service

Excellence in Communication

Memorable experiences

Course schedule:

09:00 – 09:30 – Welcome Coffee

09:30 – 10:45 – Training

10:45 – 11:00 – Coffee Break

11:00 – 13:00 – Training

13:00 - 14:00 - Lunch Break

14:00 – 15:45 – Training

15:45 – 16:00 – Coffee Break

16:00 – 17:30 – Training

Methods used in the course:

- Exercises and case studies

- Examples for each theory

- Experiential methods

- Work topics and exercises

Articol training


Petru Pacuraru

Petru a absolvit Academia de Studii Economice, sectiunea Managementul Afacerilor, a urmat un master in Project Management la Kenessaw State University in SUA, precum si cursul Aspen Institute – Young Leaders Program.
In urma cu peste 11 ani, Petru a inceput colaborarea cu Jim Bagnola, unul dintre cei mai cunoscuti speakeri internationali, HPDI fiind reprezentantul exclusiv al trainerului ...

read about the trainer

Our clients' opinions:

It felt a family environment, pleasant, with nice people, professionals. Thanks for everything!

- Nicoleta, Isaf

The training was very relaxed, it made me understand things that I did as habit. I've discovered how important is to manage my emotions.

- Carmen, Isaf

Let's learn together, write us!