Who do you follow, anyway?
Customer Service Training
Why choose Who do you follow, anyway?
During this training, participants will learn about how the leader-follower dinamic get to influence the organization’s relation with external partners and how to make your organization leader by multiplying leadership processes at all levels. Effective Customer Service techniques are consistent with a healthy organizational culture based on partnership called leadership.
Who should attend this training: middle and top managers.
Benefits: after establishing leader-follower’s dynamics, the next step is to expand the relationship to the outside, from employees to the customer via a customer service strategy that creates a reputation for outstanding customer experience.
Create a satisfying experience for the employee and a unique one for the client. In the end, all parties involved will get to feel the contentment based on the leadership way of interaction.
Organizational culture is oriented towards satisfaction management or customer satisfaction?
Are you aware of the link between management style and employee productivity?
Your employees are seen as the most important client?
What are the three essential skills needed to have a successful approach within the team?
How important is the emotional customer experience?
It is absolutely clear to senior management that employees can not treat the customer better than they are treated?
Employees are wondering how they can serve customers better, faster, cheaper?
There are tangible and intangible motivator for employee performance?
08:45 – 09:30 – Welcome Coffee
09:30 – 11:00 - Who do you follow, anyway? 1 with Jim Bagnola
11:00 - 11:15 – Coffee Break
11:15 – 13:00 – Who do you follow, anyway? 2 with Jim Bagnola
13:00 – 14:00 – Lunch break
14:00 – 15:00 – Who do you follow, anyway? 3 with Jim Bagnola
15:00 – 15:15 – Coffee Break
15:15 – 16:45 – Exercises, action plan
16:45 - 17:00 - End of the event
Methods used in the course:
- Exercises and case studies
- Each theory illustration
- Experiential methods
- Assignments and exercises
Jim Bagnola is an international speaker and executive coach, becoming CSP (Certified Speaking Professional) 6 years ago. This distinction given by the National Speakers Association has so far been provided for just 600 professional speakers around the world, which places him among the top speakers in North America. Jim was also included in the Top 30 Professional Leaders in the World between 2006 ...read about the trainer
Our clients' opinions:
- Participant workshop
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